Hi Alicia,
Thank you so much for taking the time to share this - we’re really sorry to hear your tube split, that’s so frustrating (especially when you’re loving the moisturiser!)
Our aluminium tubes are quite different from standard plastic ones - they’re soft and malleable, so they can take a little getting used to as they don’t spring back the same way. To help prevent splitting and make it easier to get every last drop, we recommend using one of our tube keys - it gently rolls the product down without bending or putting pressure on the seams.
We also suggest popping the tube in a small cosmetic bag or neoprene pouch to protect it from bending, as that’s usually what causes the cracks. You can check out a few extra care tips here:
https://www.airyday.co/blogs/q-and-a/aluminium-tube-care-tips
Please know that we’re reviewing new packaging options to make the experience even better, and your feedback truly helps guide that process - so thank you for letting us know!
Warmly,
Adri & The Airyday Team x